Contact information

CONTACT INFORMATION

Brand: Bortmes Home
Company: AUSTIN BORTMES HY INC
Last Updated: August 26, 2026

CONTACT INFORMATION

Bortmes Home is operated by AUSTIN BORTMES HY INC.

We provide customer support for questions regarding products, orders, payments, shipping, delivery, returns, refunds, cancellations, and other matters related to our online store.

Customers can contact us using the information below.

1. Business Name

AUSTIN BORTMES HY INC

Brand: Bortmes Home

2. Business Address

AUSTIN BORTMES HY INC

313 Ford St
Ford City, PA 16226
United States

This is the business and U.S. warehouse address used for Bortmes Home operations.

3. Customer Service Email

info@bortmeshome.com

Customers may contact us by email regarding:

  • Product questions
  • Product information
  • Order status
  • Order changes
  • Order cancellations
  • Shipping
  • Delivery
  • Tracking information
  • Returns
  • Refunds
  • Damaged products
  • Incorrect products
  • Other customer service questions

4. Customer Service Phone

+1 973-561-4639

Customers may contact our customer service team by telephone during our stated business hours.

5. Customer Service Hours

Monday – Friday

9:00 AM – 5:00 PM Eastern Time (ET)

Saturday – Sunday: Closed

Our customer service hours are based on the local time zone of our business address in Pennsylvania, United States.

Messages or inquiries received outside normal business hours will generally be reviewed during the next available business day.

6. Shipping Location

Bortmes Home currently provides shipping services within the United States only.

Orders are processed from:

AUSTIN BORTMES HY INC
313 Ford St
Ford City, PA 16226
United States

7. Shipping Service

Bortmes Home provides:

FREE STANDARD SHIPPING

for eligible orders shipped within the United States.

Our standard order processing time is:

1–3 BUSINESS DAYS

Our standard shipping transit time is:

5–10 BUSINESS DAYS

8. Order Processing Cut-Off Time

Our standard order processing cut-off time is:

2:00 PM Eastern Time (ET)

Orders placed before 2:00 PM ET on a regular business day will generally begin processing on that business day.

Orders placed after 2:00 PM ET will generally begin processing on the next business day.

Orders placed on weekends or applicable U.S. holidays will generally begin processing on the next available business day.

9. Returns and Refunds

For questions regarding returns and refunds, customers should contact:

Email: info@bortmeshome.com
Phone: +1 973-561-4639

Customers should contact Bortmes Home before sending a product back.

Eligible returns are generally accepted within 30 calendar days from delivery, subject to the requirements stated in our Return & Refund Policy.

Approved refunds are generally processed within:

5–10 BUSINESS DAYS

10. Information to Include When Contacting Us

To help us respond efficiently, customers should include relevant information when contacting customer service.

For order-related questions, please provide:

  • Order number
  • Customer name
  • Email address used for the order
  • Product name
  • Description of the issue
  • Relevant photographs when applicable

Providing complete order information can help us identify and resolve the request more efficiently.

11. Customer Support Scope

Our customer service team can assist with general questions related to:

  • Products
  • Orders
  • Payments
  • Order processing
  • Shipping
  • Delivery
  • Tracking
  • Returns
  • Refunds
  • Cancellations
  • Damaged products
  • Incorrect products

We will review customer requests and provide assistance based on the applicable policies and circumstances of each order.

12. Contact Us

Bortmes Home

AUSTIN BORTMES HY INC

Address:
313 Ford St
Ford City, PA 16226
United States

Email:
info@bortmeshome.com

Phone:
+1 973-561-4639

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time (ET)

Shipping Area:
United States only

Standard Shipping:
Free