Refund policy
RETURN & REFUND POLICY
Brand: Bortmes Home
Company: AUSTIN BORTMES HY INC
Last Updated: August 26, 2026
At Bortmes Home, operated by AUSTIN BORTMES HY INC, we want our customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains our return eligibility, return procedures, refund processing, and related requirements.
By placing an order through Bortmes Home, you acknowledge that you have read and understood this Return & Refund Policy.
1. Return Period
Bortmes Home accepts eligible product returns within 30 calendar days from the date the order is delivered to the customer.
The return request must be submitted within the applicable return period.
Products returned after the applicable return period may not be eligible for a refund.
2. Return Eligibility
To be eligible for a return, the product should meet the following conditions:
- The return request is submitted within 30 calendar days after delivery.
- The product is unused and in its original condition.
- The product has not been damaged through misuse, alteration, or improper handling.
- The product is returned with its original packaging when reasonably available.
- The customer provides sufficient order information to allow us to identify the original purchase.
We may review the condition of the returned product before approving a refund.
3. How to Request a Return
Customers must contact Bortmes Home before sending a product back.
Contact Information
Email: info@bortmeshome.com
Phone: +1 973-561-4639
When requesting a return, please provide:
- Order number
- Customer name
- Email address used for the order
- Product name
- Reason for the return
- Photos of the product when applicable
- Photos of damaged packaging or product when applicable
Our customer service team will review the request and provide return instructions when the return is eligible.
Please do not send a return to our warehouse without receiving return instructions from Bortmes Home.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping package when applicable
After reviewing the information, Bortmes Home may provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
5. Customer-Requested Returns
If a customer requests a return because of personal preference, ordering the wrong product, changing their mind, or no longer needing the product, the customer may be responsible for the cost of returning the product.
Please contact customer service before shipping the product back so that the correct return instructions can be provided.
6. Return Shipping
Bortmes Home provides free standard shipping for orders shipped within the United States.
Free outbound shipping does not automatically mean that return shipping is free.
For returns caused by customer preference, the customer may be responsible for return shipping costs.
For products that are damaged, defective, or incorrectly shipped due to an error attributable to Bortmes Home, please contact us before returning the product so that we can review the situation and provide appropriate instructions.
7. Refund Processing
Once an approved return is received and inspected, Bortmes Home will process the applicable refund.
Our standard refund processing period is:
5–10 business days
The refund processing period begins after the returned product has been received and the return has been approved.
Refunds will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or financial institution.
8. Refund Approval
A return does not automatically guarantee a refund.
The returned product may be reviewed to confirm that it meets the applicable return conditions.
If a returned product does not meet the applicable return requirements, the refund may be adjusted or declined where permitted by applicable law.
9. Order Cancellation
Customers who wish to cancel an order should contact Bortmes Home as soon as possible after placing the order.
Our standard order processing time is:
1–3 business days
Because orders may enter the fulfillment process after being placed, we cannot guarantee that every cancellation request can be completed before processing or shipment.
If an order has already been processed or shipped, the customer may need to use the standard return procedure described in this policy.
10. Order Processing Cut-Off Time
Our standard order processing cut-off time is:
2:00 PM Eastern Time (ET), Monday through Friday
Orders placed before 2:00 PM ET on a regular business day will generally begin processing on that business day.
Orders placed after 2:00 PM ET, on weekends, or on applicable U.S. holidays will generally begin processing on the next business day.
Standard order processing time is:
1–3 business days
11. Customer Service Hours
Our customer service hours are:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)
Saturday – Sunday: Closed
Customer service hours are based on the local time zone of our business address in Pennsylvania, United States.
Messages received outside normal customer service hours will generally be reviewed during the next available business day.
12. Shipping Location
Bortmes Home currently ships products within the United States only.
Orders are fulfilled from our U.S. business/warehouse location:
313 Ford St
Ford City, PA 16226
United States
13. Policy Changes
Bortmes Home may update this Return & Refund Policy from time to time to reflect changes in business practices, services, or applicable requirements.
The latest version of this policy will be published on our website with the applicable update date.
14. Contact Us
If you have questions regarding a return, refund, cancellation, or other order-related matter, please contact us using the information below.
Bortmes Home
AUSTIN BORTMES HY INC
Address:
313 Ford St
Ford City, PA 16226
United States
Email: info@bortmeshome.com
Phone: +1 973-561-4639