Refund policy

Last Updated: September 7, 2026

At Bortmes Home, we want customers to have clear information about returns and refunds before placing an order. This policy explains when an item may be returned, how to request a return, and how approved refunds are processed.

1. Return Period

We accept eligible return requests made within 30 calendar days of the delivery date.

To be eligible for a return, the item should generally be:

Unused and in its original condition
Free from damage caused by the customer
Returned with its original packaging when reasonably possible
Accompanied by the order information needed to identify the purchase

Items that do not meet these conditions may not qualify for a refund.

2. How to Request a Return

Please contact Bortmes Home before sending any item back.

To request a return, contact us at:

Email: info@bortmeshome.com
Phone: +1 973-561-4639

Please provide:

Your order number
The email address used to place the order
The name of the product
The reason for the return

If the item is damaged, defective, or incorrect, please include photographs when applicable.

After reviewing your request, we will provide return instructions for eligible returns.

Please do not send a return to our business address unless our customer support team specifically instructs you to do so.

3. Return Shipping Costs

For returns requested because you changed your mind, ordered the wrong item, or no longer want the product, the customer may be responsible for the return shipping cost.

For items that arrive damaged, defective, or incorrect, please contact us before returning the product so that we can review the issue and determine the appropriate resolution.

Return shipping arrangements may vary depending on the circumstances of the return.

4. Damaged or Defective Items

If your order arrives damaged or you believe an item is defective, please contact us as soon as possible after delivery.

Please provide:

Your order number
A description of the issue
Photos of the product and packaging when applicable

We will review the information and determine an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.

5. Incorrect Item

If you receive an item that is different from the product you ordered, please contact us before returning it.

We will review the order information and provide instructions for resolving the issue.

6. Non-Returnable Items

Certain products may not be eligible for return when they have been used, damaged after delivery, altered, or otherwise no longer meet the return conditions described above.

Any product-specific return restrictions will be disclosed on the applicable product page when relevant.

7. Refunds

Once the returned item is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to be processed after the return has been approved. The time required for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

Original shipping charges, if any, are generally non-refundable unless the return is caused by an error on our part, such as an incorrect or defective item.

8. Partial Refunds

A partial refund may apply if an item is returned in a condition that does not meet the requirements of this policy, such as damage or use that occurred after delivery.

Any applicable deduction will be communicated to the customer when the return is reviewed.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled under our return policy after delivery.

Cancellation requests can be submitted using:

Email: info@bortmeshome.com
Phone: +1 973-561-4639

Please include your order number when requesting a cancellation.