Shipping policy

SHIPPING POLICY

Brand: Bortmes Home
Company: AUSTIN BORTMES HY INC
Last Updated: August 26, 2026

SHIPPING POLICY

Bortmes Home, operated by AUSTIN BORTMES HY INC, provides shipping services for orders placed through our online store.

This Shipping Policy explains our shipping area, shipping cost, order processing time, shipping time, order cut-off time, and delivery-related information.

1. Shipping Area

Bortmes Home currently ships orders to addresses within the United States only.

We do not currently offer international shipping.

Orders are processed from our U.S. business and warehouse location:

AUSTIN BORTMES HY INC
313 Ford St
Ford City, PA 16226
United States

2. Shipping Cost

FREE STANDARD SHIPPING

Bortmes Home provides free standard shipping for eligible orders shipped within the United States.

Customers will not be charged a standard shipping fee for eligible U.S. orders.

If any additional charge applies to a specific order, the applicable amount will be displayed to the customer before the order is submitted.

3. Order Processing Time

Our standard order processing time is:

1–3 BUSINESS DAYS

Order processing includes activities such as:

  • Order confirmation
  • Payment verification
  • Product preparation
  • Order fulfillment
  • Shipment preparation

Order processing time is separate from shipping transit time.

4. Daily Order Cut-Off Time

Our standard order processing cut-off time is:

2:00 PM Eastern Time (ET), Monday–Friday

Orders placed before 2:00 PM ET on a regular business day will generally begin processing on that business day.

Orders placed after 2:00 PM ET will generally begin processing on the next business day.

Orders placed on weekends or applicable U.S. holidays will generally begin processing on the next available business day.

5. Shipping Transit Time

After an order has been processed and shipped, the standard shipping transit time is:

5–10 BUSINESS DAYS

Shipping transit time begins after the order has completed processing and has been handed over for shipment.

6. Estimated Delivery Time

The standard estimated timeframe from order processing to delivery is:

Order Processing: 1–3 business days

Shipping Transit: 5–10 business days

Estimated Total: 6–13 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, or other circumstances outside our reasonable control.

7. Tracking Information

When shipment tracking information is available, it may be provided to the customer through the order-related communication or other available tracking method.

Customers should use the tracking information to monitor shipment progress.

Tracking information may take some time to become active after an order has been shipped.

8. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify the following information before submitting an order:

  • Full recipient name
  • Street address
  • City
  • State
  • ZIP code
  • Telephone number when requested

If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned by the carrier.

Customers should contact Bortmes Home as soon as possible if they discover an address error.

Once an order has been shipped, we may not be able to modify the shipping address.

9. Delayed Shipments

Although we make reasonable efforts to process and ship orders within the stated timeframes, shipping delays may occur.

Potential causes include:

  • Carrier delays
  • Severe weather
  • Transportation disruptions
  • Holidays
  • Incorrect or incomplete delivery information
  • High shipment volumes
  • Events outside our reasonable control

If tracking information shows that a shipment has been delayed, customers may contact us for assistance.

10. Lost or Damaged Shipments

If a shipment appears to be lost or arrives damaged, please contact Bortmes Home as soon as possible.

Please provide:

  • Order number
  • Customer name
  • Shipping address
  • Description of the issue
  • Photographs of damaged packaging or products when applicable
  • Available tracking information

We will review the information and determine the appropriate next step.

11. Incorrect or Missing Items

If you receive an item that does not match your order, or if an item appears to be missing from your shipment, please contact us.

Please provide:

  • Order number
  • Product name
  • Description of the issue
  • Photographs when applicable

Our customer service team will review the order information and provide further assistance.

12. Delivery Confirmation

Once the carrier records an order as delivered, customers should check the delivery location and surrounding areas where packages may have been placed.

If a package is marked as delivered but cannot be located, please contact Bortmes Home and the applicable carrier as soon as possible.

We will review the available shipping information and assist with the issue where possible.

13. Shipping Restrictions

Bortmes Home currently provides shipping within the United States only.

International shipping is not currently available.

14. Customer Service Hours

Our customer service hours are:

Monday–Friday

9:00 AM–5:00 PM Eastern Time (ET)

Saturday–Sunday: Closed

Customer service hours are based on the local time zone of our business address in Pennsylvania, United States.

15. Shipping Contact Information

For questions about shipping, delivery, tracking, or an order, please contact:

Bortmes Home

AUSTIN BORTMES HY INC

Address:
313 Ford St
Ford City, PA 16226
United States

Email:
info@bortmeshome.com

Phone:
+1 973-561-4639

16. Changes to This Shipping Policy

Bortmes Home may update this Shipping Policy when necessary to reflect changes to our shipping services, business operations, or applicable requirements.

The latest version will be published on this page with the applicable update date.