Shipping policy

Last Updated: September 7, 2026

Shipping Information

Bortmes Home currently ships orders to customers within the United States.

We aim to provide clear and accurate shipping information so you can understand how your order will be processed and delivered before completing your purchase.

Processing Time

Orders are typically processed within 1–3 business days after the order is placed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders may require additional processing time during periods of high order volume, holidays, or circumstances beyond our reasonable control.

Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.

Order Cutoff Time
Our daily order cutoff time is 17:00 Pacific Time.

Orders placed after the daily cutoff time may begin processing on the next business day.

Delivery Time

After an order has been processed, standard delivery generally takes approximately 5–10 business days.

The estimated total time from order placement to delivery is approximately 6–13 business days.

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Shipping Cost

Standard shipping within the United States is free.

Any applicable shipping charges, if offered for a particular order or shipping service, will be clearly displayed before the order is completed.

Order Tracking

When tracking information is available, we will send a shipping confirmation email containing the relevant tracking information.

Please allow some time for tracking information to become active after the order has been shipped.

If you have not received tracking information or have questions about the status of your order, please contact us at:

Email: info@bortmeshome.com
Phone: +1 973-561-4639

Delivery Delays

Although we work to provide orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances such as:

Severe weather
Carrier delays
Holidays
High shipping volume
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

If your order appears to be delayed, please contact us so we can help review the available tracking information.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you realize that your shipping information is incorrect, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before an order is shipped. Once an order has been shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping arrangements may be required before the order can be reshipped.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or damaged during delivery, please contact us as soon as possible.

For damaged orders, please provide your order number and, when applicable, photographs of the damaged product and packaging so that we can review the issue and determine the appropriate resolution.

If tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the carrier for additional delivery information.

You can also contact Bortmes Home for assistance.

Returned or Undeliverable Packages

If a package is returned because of an incorrect address, refused delivery, or another issue caused by the customer, please contact us before requesting reshipment.

Any additional shipping costs associated with reshipping may apply when the issue was caused by incorrect or incomplete information provided by the customer.

International Shipping

Bortmes Home currently does not offer international shipping.

Orders are available for delivery within the United States only.

Changes to Shipping Information

Shipping estimates and services may change when necessary due to carrier availability, operational conditions, or other circumstances.

If any applicable shipping charge or material shipping condition applies to your order, the information will be presented during checkout before you complete your purchase.