Terms of service
TERMS OF SERVICE
Brand: Bortmes Home
Company: AUSTIN BORTMES HY INC
Last Updated: August 26, 2026
TERMS OF SERVICE
Welcome to Bortmes Home, operated by AUSTIN BORTMES HY INC.
These Terms of Service govern your access to and use of our online store, website, products, services, and related content.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. About Our Business
Bortmes Home is operated by:
AUSTIN BORTMES HY INC
Business Address:
313 Ford St
Ford City, PA 16226
United States
Email: info@bortmeshome.com
Phone: +1 973-561-4639
Bortmes Home currently provides products and standard shipping services to customers within the United States only.
2. Website Use
You may use our website for lawful purposes and in accordance with these Terms of Service.
You agree not to use our website to:
- Conduct fraudulent activities
- Violate applicable laws or regulations
- Attempt unauthorized access to the website or related systems
- Interfere with website operation or security
- Submit false or misleading information
- Abuse website functions or services
- Use website content for unauthorized commercial purposes
We may restrict or terminate access to our website when reasonably necessary to protect our business, website, customers, or systems.
3. Product Information
We make reasonable efforts to provide accurate product information, including:
- Product names
- Product descriptions
- Product images
- Product specifications
- Product dimensions
- Product materials
- Product availability
- Product pricing
We also make reasonable efforts to keep product information current.
However, minor differences may occur between product images displayed on a customer's device and the actual product due to lighting conditions, photography, screen settings, or device display characteristics.
4. Product Availability
Products displayed on our website are subject to availability.
We may update product availability, specifications, descriptions, or pricing when necessary.
If a product becomes unavailable after an order has been submitted, we may contact the customer regarding the available options.
If we are unable to fulfill an order because the purchased product is unavailable, we may cancel the affected order and issue an applicable refund to the original payment method.
5. Product Pricing
Product prices are displayed on the applicable product page or checkout page.
The applicable order total will be displayed before the customer submits the order.
We make reasonable efforts to ensure that pricing information is accurate.
If a significant pricing or listing error is discovered, we may contact the customer before fulfilling the order.
6. Orders
When you submit an order through our website, you are requesting to purchase the products included in your order.
An order may be subject to:
- Payment authorization
- Product availability
- Order information verification
- Fraud prevention procedures
- Other reasonable order-processing requirements
An order is not considered fully processed until the applicable payment has been successfully authorized and the order has entered our fulfillment process.
7. Order Cancellation
If you want to cancel an order, please contact us as soon as possible after placing the order.
Our standard order processing time is:
1–3 Business Days
Our daily order processing cut-off time is:
2:00 PM Eastern Time (ET)
Orders may begin processing after they are submitted.
Because of this, we cannot guarantee that every cancellation request will be completed before an order enters processing or shipping.
If an order has already been processed or shipped, the customer may need to use the return procedure described in our Return & Refund Policy.
8. Payment
Payment must be successfully authorized through an available payment method before an order can be processed.
Customers are responsible for providing accurate billing and payment information.
If a payment cannot be authorized or completed, the order may not be processed.
Payment processing may be performed by third-party payment providers available through the checkout system.
9. Shipping
Bortmes Home currently ships products within the United States only.
Standard shipping is provided at:
No Additional Shipping Charge
Our standard order processing time is:
1–3 Business Days
Our standard shipping transit time is:
5–10 Business Days
The estimated total delivery timeframe is therefore approximately:
6–13 Business Days
These are estimated timeframes and are not guaranteed delivery dates.
Actual delivery may vary due to carrier operations, weather, holidays, transportation conditions, destination, or other circumstances outside our reasonable control.
Please review our Shipping Policy for complete shipping information.
10. Order Cut-Off Time
Our standard daily order cut-off time is:
2:00 PM Eastern Time (ET)
Orders placed before 2:00 PM ET on a regular business day will generally begin processing on that business day.
Orders placed after 2:00 PM ET will generally begin processing on the next business day.
Orders placed on weekends or applicable U.S. holidays will generally begin processing on the next available business day.
11. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Eligible products may generally be returned within:
30 Calendar Days From Delivery
Approved refunds are generally processed within:
5–10 Business Days
The refund processing period begins after the returned product has been received and the return has been approved.
Customers should review the complete Return & Refund Policy before submitting a return request.
12. Customer Responsibilities
Customers are responsible for:
- Providing accurate name and contact information
- Providing a complete shipping address
- Providing accurate billing information
- Reviewing product information before purchasing
- Reviewing order details before submitting an order
- Providing accurate payment information
- Contacting us promptly if an order issue occurs
If incorrect information provided by the customer affects order fulfillment or delivery, additional procedures or costs may apply.
13. Shipping Address
Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.
If an incorrect address is provided, customers should contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
14. Customer Service
Our customer service team is available during:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)
Saturday – Sunday: Closed
Customer service hours are based on the local time zone of our business address in Pennsylvania.
Customers may contact us regarding:
- Orders
- Products
- Shipping
- Delivery
- Returns
- Refunds
- Order cancellations
- General inquiries
15. Intellectual Property
Unless otherwise stated, the content available on our website may be protected by applicable intellectual property laws.
This may include:
- Website text
- Product descriptions
- Product photographs
- Graphics
- Logos
- Page layouts
- Website designs
- Other original website content
You may not reproduce, copy, modify, distribute, publish, or commercially use website content without appropriate authorization.
16. Third-Party Services
Our website may use third-party services for functions such as:
- Payment processing
- Shipping
- Website hosting
- Website security
- Analytics
- Customer support
- Other website functionality
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent policies or practices of third-party service providers beyond our reasonable control.
17. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available
- Uninterrupted
- Error-free
- Free from technical problems
- Free from temporary service interruptions
Temporary interruptions may occur because of maintenance, technical issues, hosting problems, network interruptions, security measures, or other circumstances beyond our reasonable control.
18. Disclaimer of Warranties
To the extent permitted by applicable law, the website and its content are provided for general commercial and informational purposes.
We make reasonable efforts to provide accurate product and website information, but we do not guarantee that every website page, description, image, or other content will always be completely free from errors or omissions.
Nothing in these Terms is intended to exclude any warranty or consumer right that cannot legally be excluded.
19. Limitation of Liability
To the extent permitted by applicable law, AUSTIN BORTMES HY INC will not be responsible for losses or delays caused by circumstances outside our reasonable control.
These circumstances may include:
- Severe weather
- Carrier delays
- Transportation disruptions
- Internet or network interruptions
- Website technical failures
- Third-party service interruptions
- Government actions
- Other unforeseen events
Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited.
20. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our business, website, products, services, or applicable requirements.
When the Terms are updated, the revised version will be published on this page with an updated date.
Customers are encouraged to review this page periodically.
21. Contact Us
If you have questions about these Terms of Service, please contact:
Bortmes Home
AUSTIN BORTMES HY INC
Address:
313 Ford St
Ford City, PA 16226
United States
Email:
info@bortmeshome.com
Phone:
+1 973-561-4639
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time (ET)