Privacy policy

PRIVACY POLICY

Brand: Bortmes Home
Company: AUSTIN BORTMES HY INC
Last Updated: August 26, 2026

PRIVACY POLICY

Bortmes Home, operated by AUSTIN BORTMES HY INC, respects your privacy and is committed to protecting the personal information that customers provide when visiting or using our online store.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to customers regarding their personal information.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information that is necessary to operate our online store and provide our services.

This information may include:

Full name
Email address
Telephone number
Billing address
Shipping address
Order information
Products purchased
Order amount
Payment-related information necessary to process transactions
Customer service communications
Information submitted through contact forms
Information provided when requesting a return or refund
Website usage information
Device information
Browser information
IP address
Other technical information generated when accessing our website

We collect information only as reasonably necessary for business operations, order fulfillment, customer service, website functionality, security, and legal compliance.

2. Information Provided When Placing an Order

When you place an order through Bortmes Home, we need certain information to process and fulfill your purchase.

This may include:

Customer name
Email address
Telephone number
Billing address
Shipping address
Product and order details
Payment-related information

This information may be used to confirm the order, process payment, prepare the shipment, provide delivery information, and provide customer support.

3. How We Use Personal Information

We may use personal information for the following purposes:

Process and fulfill customer orders
Confirm purchases
Process payments
Arrange product delivery
Provide shipping and tracking information
Respond to customer questions
Provide customer service
Process returns and refunds
Process order cancellations
Resolve order-related issues
Prevent fraudulent or unauthorized transactions
Maintain business and transaction records
Improve website functionality
Improve customer experience
Protect the security of our website
Comply with applicable laws and legal requirements

We do not use customer information for purposes unrelated to our business operations unless permitted or required by applicable law.

4. Payment Information

Payments are processed through the payment methods and payment service providers available during checkout.

Payment service providers may collect and process payment information according to their own privacy policies and terms.

We use payment-related information only as necessary to process transactions and provide related services.

Customers should provide payment information only through the checkout process available on our website.

5. Shipping and Delivery Information

To fulfill an order, we may need to provide necessary customer information to shipping carriers, delivery providers, logistics providers, or other service providers involved in delivering the order.

The information provided may include:

Customer name
Shipping address
Telephone number
Order information

This information is used to facilitate delivery and resolve shipping-related issues.

6. Customer Service Information

When customers contact us by email, telephone, contact form, or other available communication methods, we may retain information from those communications.

Customer service information may include:

Name
Email address
Telephone number
Order number
Customer questions
Return or refund information
Other information voluntarily provided by the customer

This information may be used to respond to requests and maintain appropriate customer service and transaction records.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our website.

Cookies may be used to:

Maintain website functionality
Remember preferences
Support shopping cart functions
Improve website performance
Understand website traffic
Maintain website security
Improve the customer experience

Depending on your browser and device settings, you may be able to manage or restrict certain cookies.

Disabling certain cookies may affect some website functions.

8. Information Sharing

We may share necessary personal information with service providers that help us operate our business.

These service providers may include:

Payment processors
Shipping carriers
Delivery providers
Website hosting providers
Technology service providers
Website security providers
Customer service providers
Analytics providers
Professional service providers

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our legal rights, customers, website, or business.

We do not sell customer personal information as a normal business practice.

9. Third-Party Services

Our website may use third-party services for payment processing, website hosting, analytics, security, shipping, advertising, or other website functions.

Third-party providers may collect or process information according to their own privacy policies.

We recommend that customers review the privacy policies of third-party services when using those services.

10. Data Security

AUSTIN BORTMES HY INC takes reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account information and devices.

11. Data Retention

We may retain personal information for as long as reasonably necessary for:

Order fulfillment
Customer service
Returns and refunds
Accounting and business records
Fraud prevention
Dispute resolution
Legal compliance
Security purposes

The retention period may vary depending on the type of information and the purpose for which it was collected.

12. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation.

13. Your Privacy Choices

Depending on applicable law, customers may have certain rights regarding their personal information.

These rights may include requesting information about personal data we hold, requesting correction of inaccurate information, or requesting deletion of information where legally applicable.

To submit a privacy-related request, please contact us using the contact information below.

We may need to verify the identity of the person making a request before responding.

14. Email Communications

If you contact us by email, we may use your email address to respond to your inquiry or provide information directly related to your order or customer service request.

If promotional communications are offered, applicable unsubscribe or preference-management options may be provided.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

When we make changes, the updated policy will be posted on this page with a revised effective or update date.

Customers are encouraged to review this page periodically.